At IT Dev Solution, we are committed to delivering high-quality digital services, including SEO optimization and strategy consulting. Due to the nature of digital and consultation-based services, we maintain a strict no-refund policy once the service has been initiated or delivered.
1. Non-Refundable Services
Refunds will not be issued under the following conditions:
- If the service (e.g., SEO strategy, website audit, optimization plan) has been delivered by email or through our platform.
- If the client used or accessed any part of the service.
- If the delay or dissatisfaction is caused by lack of cooperation or delayed communication from the client.
2. Exceptions (Rare)
Refunds may only be considered in the following rare cases:
- If the payment was made in error and no work has started.
- If duplicate payment was made for the same service.
3. Requesting a Review
All refund requests must be submitted in writing to:
📧 saraisammaroc@gmail.com
You must include:
- The order number
- Full explanation of the issue
- Proof of service non-delivery (if applicable)
Our team will review the request within 10 business days.
4. Alternatives to Refund
Whenever possible, we prefer to resolve client concerns by providing:
- Revised SEO reports
- Modified strategy documents
- Additional digital support or resources
By placing an order, you agree to this refund policy in full.