1. Overview
At IT Dev Solution, we strive to provide high-quality website creation services to our clients. This Refund Policy outlines the conditions under which refunds may be granted for our services.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- If the project has not been started or no work has been delivered.
- If the service is not delivered as agreed upon in the initial contract.
- If there is a significant failure in the service provided, making it unusable despite attempts to rectify the issue.
3. Non-Refundable Situations
Refunds will not be provided under the following conditions:
- If the client changes their mind after the project has started.
- If delays are caused due to lack of communication or missing inputs from the client.
- If the project is completed and approved by the client.
- For any third-party fees, such as hosting, domain registration, or external software purchases.
4. Refund Process
To request a refund, clients must:
- Contact us via email at saraisammaroc@gmail.com with the reason for the refund request.
- Provide necessary details, including order information and proof of agreement.
- Allow us up to 10 business days to review the request and provide a response.
If a refund is approved, it will be processed using the original payment method within 5-10 business days.
5. Service Modifications Instead of Refunds
In some cases, instead of a refund, we may offer service modifications, revisions, or alternative solutions to address client concerns.
6. Contact Us
For any refund-related inquiries, please contact us at: IT Dev Solution
Email: saraisammaroc@gmail.com
Website: https://itdevsolution.com